Counslr partners with organizations—like companies, schools, and community groups—to provide unlimited, 24/7 access to live, text-based mental health support. Support is delivered by licensed mental health professionals trained in live, text-based communication, and sessions are unlimited, completely confidential, and available 24/7/365. Users can get support immediately or schedule a session for a future date and time.

Once your organization signs on, implementation is quick and simple:

Your dedicated Customer Success partner will work with you to schedule an implementation meeting to discuss what we need from you, including .CSV list(s) of your covered constituents' email addresses and points of contact from your organization for things like billing, emergencies, etc.

On the official launch day, all of your covered constituents will receive a welcome email with details about how to get started on the Counslr app.

Your Customer Success partner will also collaborate with you to schedule an information session to educate your constituents on Counslr and provide promotion materials to help encourage seeking support when wanted/needed.

There’s no need to manage billing or insurance. Counslr functions as a flexible, scalable complement to traditional EAPs or counseling services, designed to instantly and privately meet people where they are.

No. Counslr does not provide therapy, clinical counseling, or diagnoses. Instead, we offer on-demand, real-time, non-clinical support from licensed professionals trained to help with everyday mental health challenges like stress, anxiety, burnout, and relationship issues. 

Counselors on the Counslr platform provide sub-clinical support by engaging in active and reflective listening, offering empathy and understanding, suggesting coping strategies, brainstorming solutions, and sharing additional resources that may be beneficial. Counselors on the Counslr platform will never diagnose or create and follow a treatment plan when providing support, like they do when engaging in more traditional therapy.

Our platform is designed to complement traditional therapy or EAP programs, not replace them. It’s often the right fit for employees, students, and community members who don’t require clinical care but still want someone to talk to right when they need it.

All Counslr sessions are led by licensed mental health professionals, including LMHCs, LCSWs, LMFTs, and PsyDs. Each provider is carefully vetted and trained specifically for live, text-based support focused on real-time, non-clinical care.

Our counselors are experienced in helping users navigate everyday challenges. They’re selected not only for their credentials, but also for their ability to communicate with empathy, cultural sensitivity, and their responsiveness in a digital format.

Yes, when provided by trained professionals, live text-based support can be highly effective. In fact, 88% of Counslr users had never accessed mental health services before, highlighting how this format reaches individuals traditional models often miss.

Text-based communication creates a lower barrier to entry, helping people open up more comfortably and on their own terms. For organizations, it’s an accessible, scalable way to support emotional well-being, especially for populations that may be hesitant to seek help through clinical channels.

This accessibility is further validated by a recent study, which found that digital mental health apps like Counslr can play an important role in expanding access to mental health support. Most users turned to Counslr through on-demand sessions, showing just how valuable it is to have someone available in the moment when support is needed most. Interestingly, more than 80% of sessions happened between 7 PM and 5 AM, a time when traditional counseling services are usually unavailable. This suggests that Counslr helps fill a critical gap, providing a reliable way to talk to licensed counselors around the clock. The app was also used for a wide range of concerns, highlighting its potential to meet diverse mental health needs through both immediate and scheduled support.

A common concern with text-based support is the potential loss of emotional nuance. That’s why Counslr is built exclusively around live, real-time sessions with licensed professionals, not chatbots or delayed-response messaging.

Some of the many reasons people prefer text-based support include the ability to have a session from anywhere without anyone else being able to listen in, the ability to see your conversation log after a session to review what you discussed, and the feeling of increased comfort and decreased stigma that may accompany typing instead of talking.

Our counselors are specifically trained in delivering meaningful support through text, using language intentionally and empathetically to build trust and connection. This approach ensures users feel heard, supported, and understood without needing to wait, schedule in advance, or speak aloud.

Counslr offers flexible, organization-wide pricing based on your group size and needs. You won’t find per-session fees, user billing, or insurance involvement—just unlimited access to 24/7 support for your people.

We provide simple, predictable pricing designed for scale. To get a tailored proposal and see how Counslr can support your group, request a demo with our team.

Counslr works on a direct billing model with your organization. There’s no need for insurance claims, reimbursements, or individual payments. Once your partnership is in place, members of your group get unlimited access to 24/7 support—fully covered by your organization—with no hidden costs or user-facing fees.